Storage Space
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I have deleted half of my files and still the amount of storage doesn't change. it says I have used the same amount if I delete any number of files. This is not a shared folders issue. How do I get it to reset the storage spaced used so that it is accurate?
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Mark’s right, the shared folder most likely is packed with files, so the second you delete stuff from your personal account, the shared folder just syncs a few more files into your quota, then making it overquota in moments.
Shared folders do take up quota on your account, so we’d recommend leaving the shared folder to free up the space.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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So on my coputer I open up the file folder with my files, I drag a huge folder to my desktop so it is save on my computer, and usually then it is no longer listed on my dropbox file folder, or it is I click on it and delete it. This file this is no longer visible on the file folder for dropbox, it is no longer there when I log into dropbox online, it is no longer on my phone's dropbox app. BUT, the space still has not changed?
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Thank you so much for your reply! This would help me out so greatly if I could get this storage space thing fixed!! Thank you!!
Two things:
1. yes I could restart the dropbox on my computer-how would I do that? And also I have some files that are 'pending' on my computer because I have tried to save them and they havent saved on dropbox yet because of the space problem (that is artificially full). Would restarting lose these files?
2.Here is that screen shot- is this what you are refering to?
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Mark’s right, the shared folder most likely is packed with files, so the second you delete stuff from your personal account, the shared folder just syncs a few more files into your quota, then making it overquota in moments.
Shared folders do take up quota on your account, so we’d recommend leaving the shared folder to free up the space.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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