My account is full even after deleting my files

[Lanaex]

Hello, 

Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?

Thank you.

[Mark]

All support options are account dependent and listed at www.dropbox.com/support. Email support is restricted to account issues OR for paying users. Phone support and chat depends upon your paid plan. 

Alternatively you can ask here. 

[Rich]

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@Lanaex wrote:

Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?

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The support options vary based on your account level. All the support options available to you are shown on the Support page. If you have a Basic account, you're limited to the self help options such as the chat bot, help center articles or posting here. Higher plans have access to other options such as live chat or phone support.

What problem are you having?

[Lanaex]

Thank you! My problem is that my dropbox was full, but I deleted almost everything (deleted and permanently deleted on the website), and I still get the message that my dropbox is full and I can not synchronise the few remaining spreadsheets on my two computers...

[Mark · Accepted solution]

@Lanaex 

Have you checked www.dropbox.com/backups to see if thats using up the quota? 

Note as well that deleted items do not use up your quota so deleting them has no impact

[Lanaex]

Yes, thank you very much! It was the backup that was eating space. 

[KristieC]

I am the owner. Basic plan. Just set up a new PC. Got notification of being over limit, went and deleted a whack of files, permanently deleted the files, got down to 77.8GB and now I'm back over 2GB. The files I deleted aren't showing anywhere - not PC, not online, not phone. No backups (I checked a few times) Getting just a wee bit frustrated as no sync will happen while I'm over limit. HELP!

[Hannah]

Hey @KristieC, thanks for joining the Dropbox Community.

Can you check your account's space usage here, to see if we can get some insight on why you're getting this notification?

[KristieC]

It's showing me at 2.01TB BUT if I check PC or Phone it's around 78GB. I deleted a huge amount of files which took me down to 77.8GB (wish I'd taken a screen shot)

[KristieC]

Don't know if this will help but this is what shows on my computer