Announcements
Can you spare 5 minutes to help us improve our online support experience? Get involved!

default

yes

Dell free 20gb promotion doesnt let me sign into my existing account

New member | Level 1

i bought a Dell laptop and it came with a free 20GB dropbox storage for a year. I am unable to avail this promotion because i already have an existing account and the app window dont show me an option to select existing account.

im attaching a screenshot

v

5 Replies

Re: Dell free 20gb promotion doesnt let me sign into my existing account

Dropboxer
Dropboxer

Hi Omar,

Can you write us on www.dropbox.com/support so our team can look this up for you? 




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dell free 20gb promotion doesnt let me sign into my existing account

Dropboxer
Dropboxer

Actually, Omar - after looking at your screenshot, it looks like you clicked on 'sign up' rather than 'sign in'.

The previous screen should look like this: 

></p>
<p>And you can click on




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dell free 20gb promotion doesnt let me sign into my existing account

New member | Level 1

no that screenshot i posted is the first screen showing on my laptop. Its the screen which opens each time i click the app icon in my laptop.
if there is a previous screen i dont know how to access it. Ive tried pressing "backspace" but it doesnt work

Reply
Loading...

Re: Dell free 20gb promotion doesnt let me sign into my existing account

New member | Level 1

Hi, I'm having the same issue.  Laptop just arrived and the Dropbox promotion page appeared.  But no sign in, only sign up and no previous page.  Searched computer for all links to Dropbox, and the two I found both go to the same page for creating an account.  Any suggestions?

Reply
Loading...

Re: Dell free 20gb promotion doesnt let me sign into my existing account

New member | Level 2

i have the same issue, bought a dell laptop as well and the app window don't show me an option to select existing account (only sign up).

Please advise.

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dell free 20gb promotion doesnt let me sign into my existing account
1,198 Views
5 Replies
2 Likes
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post