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Dropbox Business subscription cancellation

New member | Level 2

Hello, I’m Hwajin Lee.
Today 12/08 15:40(in Korean time) I got an invoice saying that i have a $2400 fee after ends of the trial.
I’m so embrassed for this fee. At the November, when i’m doing internship, my supervisor asked me to Iook for the web hard drive, and I just tried the dropbox business. We decided not to use this and I forgot to cancel the subscription. i didn’t use the dropbox exept very first that I tried.
I’m only 23 yrs old and university student and i don’t have any money to afford for it. Fortunately(?) i don’t have enough money on my bank account and i didn’t pay.
But I’m so worried now that if i should pay a bill for $2400 or not. And i wonder if the dropbox can cancel my plan: Dropbox business.
I already sent an email to dropbox but due to the weekends and they don’t work.
Please help me.

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Re: Dropbox Business subscription cancellation

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Re: Dropbox Business subscription cancellation

Dropboxer
Hey there (Leehwajin), as we can only look into payment-specific inquiries through our Official Support channel (i.e. we’ll need sensitive details that can’t be accessed on our Forum), I’ve made sure to run a search on our system, I’ve located your open support request & I’ve replied to you there. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from more closely. I hope that this is helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Dropbox Business subscription cancellation
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