Known issues updated. Learn more



Dropbox Business subscription cancellation

New member | Level 2

Hello, I’m Hwajin Lee.
Today 12/08 15:40(in Korean time) I got an invoice saying that i have a $2400 fee after ends of the trial.
I’m so embrassed for this fee. At the November, when i’m doing internship, my supervisor asked me to Iook for the web hard drive, and I just tried the dropbox business. We decided not to use this and I forgot to cancel the subscription. i didn’t use the dropbox exept very first that I tried.
I’m only 23 yrs old and university student and i don’t have any money to afford for it. Fortunately(?) i don’t have enough money on my bank account and i didn’t pay.
But I’m so worried now that if i should pay a bill for $2400 or not. And i wonder if the dropbox can cancel my plan: Dropbox business.
I already sent an email to dropbox but due to the weekends and they don’t work.
Please help me.

Tags (1)
2 Replies

Re: Dropbox Business subscription cancellation

Super User II

Re: Dropbox Business subscription cancellation

Hey there (Leehwajin), as we can only look into payment-specific inquiries through our Official Support channel (i.e. we’ll need sensitive details that can’t be accessed on our Forum), I’ve made sure to run a search on our system, I’ve located your open support request & I’ve replied to you there. 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from more closely. I hope that this is helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks! 


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropbox Business subscription cancellation
2 Replies
Solved! : See solution
Who's talking
Top contributors to this post