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Dropbox says I don't have enough space to add a folder, even though I do have enough

New member | Level 2

Hello,

I want to add a folder that was shared with me, but when I try to do so, Dropbox gives me a message saying that I do not have enough space for the folder. I checked with the person sharing the file and found out that the folder is only about 20 MB. I currently have 95 MB of storage available. Why can't I add this folder? 

Thank you in advance for your help.

 

1 Reply

Re: Dropbox says I don't have enough space to add a folder, even though I do have enough

Dropboxer
 
As a first step, could you double-check the size of the shared folder in question by:
  1. Navigating to the Sharing tab on the website.
  2. Clicking Add next to the shared folder that you want to have access to.
  3. From there, you should be able to see the size of the folder on the pop up window. 
If not, could you please send us a screenshot of what you see instead (without any personal info)?
 
Thanks in advance! slightly smiling face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox says I don't have enough space to add a folder, even though I do have enough
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