Storage Space
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I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.
This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.
I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.
I also did receive a Dropbox full message with downgrade to basic.
I received an email this morning stating that Dropbox has tried several times to collect a Monthly fee of 9.99.
In reality I have paid for a year ending not before end of November.
Urgent help required!
I can not use Dropbox anymore.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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I initially got the message when my dropbox was actually full, but then I deleted a lot of my data and the error now comes up permanently
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Unfortunately no result. I tried logging in with Firefox. Same message:
1. Unlink account
2. Reboot
3. Uninstall Dropbox
4. Reboot
5. Reinstall Dropbox:
https://www.dropbox.com/downloading?plat=win&type=full (Windows)
https://www.dropbox.com/downloading?plat=mac&type=full (Mac)
6. Relink account
Jane
Community Moderator @ Dropbox
dropbox.com/support
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On every product I use it says the Dropbox is full. Android, PC-App,on 2 PC's, Browser etc.
Do you still want me to unlink, because it means I will have to relink manually on every linked device and app. Hell of a job.
Please advise.
Best regards, Jan.
would you mind letting me know what you can see once you have a look at your Account tab? From there, you can also check whether there is an active subscription connected to your email for this account.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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[ removed content ]
Hey KERDÉL_BD, I've removed the screenshots because they showed your email address.
I know you probably just wanted to help make it easy to identify the issue but surfacing email addresses on public forums like this one can be dangerous and is not recommended by Dropbox.
Reading through your previous descriptions, it could be that you have two different Dropbox accounts under two different emails.
You mentioned that you paid yearly, but that there were emails stating we were unable to charge you the monthly fee. If you could find the yearly charge on your credit card statement, you should be able to use our self-serve lookup tool to identify which email address is linked to that yearly subscription: https://www.dropbox.com/payments/find_receipt
Hope that helps!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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