Storage Space
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I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.
This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.
I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.
HI DD1,
Looking at my bank account I changed payment to yearly payment end of November 2016. Before that date I have paid on a monthly basis.
What suprises me is the there's no statement € 9.99 in the month October 2016. Could the reason be that one payment is still open? Maybe thats the reason my account is locked.
I tried to identify payments at the web page as you suggested. It needs a 12 position code, while on my bank account only 8 positions are shown. Sorry.
Anyway, I hope this takes us a step further.
Regards, Jan.
Shure, no problem. What catergory (path) should I select (your site offers 8 selections)
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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The problem is solved in the meantime (8 days ago).
The Dropbox financial system did not discover that a payment (automatic) failed. The system reacted to this only one year after this occured! Meanwhile a new yearly agreement, which was paid for and running for almost a year, was not discovered as a vital sign that the account should not be degraded. This happened anyhow.
Having found no clear entrance to report my problem (Dropbox support is very difficult to reach), the only way was to go over the Dropbox community. It was picked up by Dropbox support but they could not offer a solution, at least not before your financial dept did. They unblocked my files.
But look how much time this took alltogether. At least 1.5 days!
And at the moment the problem was corrected on your side, I had to reconnect, but not before I made a backup. Then it proved to be not possible to compare Dropbox’s storage to mine. How many files, what sizes etc.
This again took me half a day.
So, to conclude. All systems work again.
I am happy with Dropbox as a principle, but your comany's availability for support, as well as the tools to check if all files are connected correctly, are far below the standard.
Best regards, Jan Kerdel.
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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