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Files not syncing - any ideas why?

Level 6

Installed the Win10 app on my PC, and have the Desktop software on my laptop. Just found that files from my Win10 PC are not syncing and uploading to my laptop.

The files are available online, and laptop software appears all OK.

 

Any ieas?

Thanks

 

8 Replies

Re: Files not syncing - any ideas why?

Level 6

The strange thing is, the PC and Laptop will upload to Dropbox website, but not to each other. So if I put a new file in the laptop, it will show on the website, but not sync to the PC>

When I go to the taskbar there is no Dropbox icon, i do not know if this is because I'm using the app instad of the Desktop software, of if there is something wrong.

THe Laptop has an icon in the taskbar which states all is up to date - but it isn't.

 

Thanks

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Re: Files not syncing - any ideas why?

Dropboxer
Hey @T F.1, sorry to hear about that. 
 
Initially, from what I understand, you’re running the desktop app on one device and the Dropbox app for Windows 10 in S mode on the other, is that right?
 
If so, could you please further elaborate so as to have a better understanding on this? For example:
  • Are the apps on both devices currently running?
  • If they are, could you please let me know the app versions that they show? 
  • Are all file types that you add to either app not reflecting on the other, or does this occur with specific ones?
Any additional info would be very helpful. 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files not syncing - any ideas why?

Level 6

Hello

 

Thanks for your reply

 

72.1.136 version of Desktop on laptop
I don't know the app on the Win10 PC, but it was downloaded a few months ago from the Microsoft App Centre

Both apps currently running, they were working OK last week.

Files from each PC show up online but do not sync to the other PC, all files.

Thanks

 

 

 

 

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Re: Files not syncing - any ideas why?

Level 6

On the PC its strange that I cannot see the icon in the Taskbar list of active icons. I'm not sure if this is because its the Win10 app.

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Re: Files not syncing - any ideas why?

Dropboxer
Thanks for getting back to me on this, @T F.1
 
Hmm. thinking face I’d recommend moving this discussion to email so that we can look into this a bit more in-depth. I was able to locate your internal request and have made sure to reply to you. Please check your inbox for my latest message and we’ll take it from there. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files not syncing - any ideas why?

Level 6

OK 

Thanks

 

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Re: Files not syncing - any ideas why?

Dropboxer

Hey there @T F.1  - do you happen to have any updates on the matter? Were you able to resolve your concern in the end and if so, how exactly? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Files not syncing - any ideas why?

Level 6

I resolved it by reinstalling DB, not sure why it stopped working.

I've been with DB for 10 years but may have to leave as its now restrcted to 3PCs and i don't want to upgrade.


I wish I knew why it stopped working but glad its fixed now.


Thanks

 

 

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