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Forgot the account credentials

New member | Level 2

Hello Dropbox Support. I was using a dropbox business account and the credentials were saved in the phone which was stolen last night. I am in the shock of what to do as i am an It professional and the site has sensitive information kindly help what to do next

how can I recover my credentials?

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Re: Forgot the account credentials

Dropboxer

I am sorry your phone got stolen @hafizaliconfounded face

If you still have access to the email address that was associated with the account this will be easier than you think. 

Step 1. Reset your password and log into your account on Dropbox.com. 

Step 2. Unlink the stolen device taking the steps offered here

I would be happy to know you are back in your account or help more with this. 

Keep me posted please! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Forgot the account credentials
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