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Getting back into Dropbox without Google

New member | Level 2

I’ve had a basic Dropbox account for two or three years and have exchanged files between my desktop PC and iPad freely and without difiiculty.  I’ve just purchased a new iPad and of course deleted my passwords and cookies from the old device and entered them, as needed, on the new iPad.  I’m now being asked to sign in with Google, which I’ve never had to do before.  I’m told that my password for Gmail is incorrect so I’ve created a new one and still can’t get back into Dropbox to review a specific file.  I need some help here.  Thanks.

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Re: Getting back into Dropbox without Google

Dropboxer

Hey there @Mohun3 - sorry to hear about this.

My first thought on this, based on your description, is that you created a new account under another email address other than the one you originally used. 

Could you review the following article and let me know what you find?

Note that if you'd  like account specific assistance you can always log a ticket with our team providing the specifics of your case and we'll make sure to help in any way we can. To do so please follow the link below: 

https://www.dropbox.com/support

In any case, please keep me posted!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

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Getting back into Dropbox without Google
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