Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

Getting billed twice for the same amount in one month

New member | Level 2

I have a monthly subscription of $9.99 that renewed 3 days ago. I noticed on my invoice that the charge is listed twice and was executed on the same day. Please resolve ASAP. 

Thanks!

1 Reply

Re: Getting billed twice for the same amount in one month

Dropboxer
Hey there @NicholasSmith,
 
Since this is a billing related issue we would need to continue this discussion through our Support channel as this is a public forum. I’ve reached out to the email address associated with your Community profile, so please check your inbox at your earliest convenience.
 
Let me know in reply to the email that you received my message - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Getting billed twice for the same amount in one month
201 Views
1 Reply
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post