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How can I cancel my Dropbox account's renewal?

Level 2

does anyone know how to cancel drop box once it is started....seems the mafia would be easier to get out of then finding a way to cancel - no phone numbers, no email support HELP

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Re: how to cacel dropbox

Super User II

Just go to www.dropbox.com/downgrade


 


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Re: how to cacel dropbox

Level 2

That is where I went but the 'blue' box which says 'confirm camcellation' is greyed out and cannot be activated. HELP! I am 77 years old and hardly ever use Dropbox now and I certainly do not want to pay $150+ for something I can't use.

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Re: how to cacel dropbox

Level 2

Dropbox is a licenced scam, there seems to be no wayb to cancdll once they have conned you into joining

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Re: how to cacel dropbox

Level 2

does anybody have a clue how to escape from this scam?

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Re: how to cacel dropbox

Dropboxer
Hey @padams, as you mentioned that you can’t follow the recommended steps on our resource (& just so as to expedite matters for you), I’ve located your latest open request on our system & I’ve already sent you a brief message back. 
 
Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you soon. Thanks! 

When it comes to your inquiry @vicarm, depending on the plan that’s currently attached to your account, you should be able to cancel your renewal by visiting the downgrade page here. That said, if you’re currently working on a personal account, you could also consult the steps outlined on this resource. 
 
Please let me know how you get on with those hints whenever you get a chance. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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How can I cancel my Dropbox account's renewal?
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