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How can I change the user name of a team member or transfer their files and privileges to another?

Explorer | Level 4

How can I either change a user name of a team member or transfer their files and preveleges to another person?  One employee has left and the new person has taken over the same computer.  I simply want to change the name as it appears on dropbox.  It says I can transer from one team member to another, but I can't add the new person as a member before deleting the old one as my number of licences is full.  It is annoying to keep seeing the old employee's name as having performed actions.

2 Replies

Re: Manage Team Account

Super User II

Carol S.33 wrote:

It says I can transer from one team member to another, but I can't add the new person as a member before deleting the old one as my number of licences is full.


You can transfer the files to the new user even after deleting a user's account. See here for more information:

 

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Re: Manage Team Account

Dropboxer

Hey Carol S.33

 

Thanks for getting in touch on the Dropbox Community!

 

If you have followed @Rich's instructions, just keep in mind that your colleague can then change the name associated with this account from his/her account Settings


Other than that, we'd appreciate taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community. You can access it here: http://bit.ly/2lNKIxT .

 

If you need anything else, please feel free to reach out again, we'd be glad to follow-up. 

 

[This thread is now closed. If you experience further issues, just let us know on a new topic. ]

Warm regards,
JaneA 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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How can I change the user name of a team member or transfer their files and privileges to another?
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