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How can I reactivate an inactive account to get my photos back?

New member | Level 2


All my photos have been deleted in an account that was inactive.

I was unaware it was going to be deleted because I don't look at my emails.

Is there any way I can get my work photos back?


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1 Reply

Re: Lost Photos


Hi @creams1, thanks for posting on the Community.

You mentioned you received emails about the closure, when was the account closed according to the messages? You need to login at least once within 12 months to keep an account active.

If an account has since been deactivated outside of that timeframe due to inactivity, then it wouldn’t be possible to recover it (or the files within) at this stage.

I’m sorry I can't be more helpful on this matter.

Community Moderator @ Dropbox

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How can I reactivate an inactive account to get my photos back?
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