Announcements
Known issues updated. Learn more

default

yes

How can I reset my password without access to the email address?

New member | Level 2

I have lost access to my old email associated with dropbox . Now I want to reset my password as I forgot my dropbox password what shall I do.

3 Replies

Re: How can I reset my password without access to the email address?

Dropboxer
Dropboxer
Hi there, this won’t be possible unfortunately, since the only way to reset a password is to send it to that email.
 
If you’ve lost access to that email, then it isn’t possible to forward that reset to another address.
 
Is there any way for the email provider to release or grant access to your email address again to get the reset sent there?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: How can I reset my password without access to the email address?

New member | Level 2

You didn't solve anything

Reply
Loading...

Re: How can I reset my password without access to the email address?

Dropboxer

Hey there @lyghtasafeather

If you're also having trouble resetting your Dropbox account's password, you can have a look at this article in case there's something that could help tackle this issue. 

If I've misunderstood what you're trying to achieve or if you have any other questions, don't hesitate to get back to me. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

How can I reset my password without access to the email address?
1,874 Views
3 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post