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How do I cancel Dropbox plus subscription?

New member | Level 2

I want to continue with the basic Dropbox (Paper?), but I don't need Dropbox plus. At a certain point I applied for Dropbox Plus, and I now have a mail from Dropbox about difficulties with the payment. But I don't want to have Plus and I wasn't aware of this when I uploaded my documents. Can I just unsubscribe from

Plus (or let you do it when I don't pay) and keep my documents. There are so many documents and I share them with about 10 persons.

Best regards,

Solveig [personal information removed by moderation for security reasons]

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6 Replies

Re: How do I cancel Dropbox plus subscription?

Super User II

First off @August71 for safety it is so dangerous to put private contact details on here (email). Its a sure fire way to be scammed/viruses etc.

In terms of downgrading simply go to www.dropbox.com/downgrade and follow prompts


 


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Re: How do I cancel Dropbox plus subscription?

Explorer | Level 3

I was terminated from my position that had reimbursed me for the dropbox plus account.  It renewed in July - and my position ended October 1st.  Can I obtain a refund for the remander of the year? 

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Re: How do I cancel Dropbox plus subscription?

Super User II

@Vicki_K wrote:

Can I obtain a refund for the remander of the year? 


No. You can cancel your subscription now so it doesn't auto-renew next July, but you'll retain your current account benefits until the end of your billing cycle.

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Re: How do I cancel Dropbox plus subscription?

New member | Level 2

I was terminated form my position that had reimbursed me for the Dropbox plus account. 
thanks 

Kamolwit  Taninnara 

 

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Re: How do I cancel Dropbox plus subscription?

Super User II

Refer to the links I posted above for information on how to cancel your subscription.

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Re: How do I cancel Dropbox plus subscription?

Explorer | Level 4
I cancelled after my free trial, yet I have been billed, and even upgraded!!Please refund immediately- I will do all in my power to degrade your company if I don’t receive a refund. It is impossible to navigate your site to cancel my subscription.... again!!!! Thank you
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How do I cancel Dropbox plus subscription?
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