Do you have an idea for Dropbox Paper? Share it with us here!



How long does it take for the funds to be returned after having been refunded for a Dropbox team?

New member | Level 2


I did a free trial and it charged me $600 for the business account. I closed it within a few hours but I would like to know when I will be receiving my money back. Plwade advise.

Thank you

1 Reply

Re: Business account

Super User II

There is no initial charge when signing up for a trial. You would only be changed if you didn't cancel the trial before it ended, or you signed up for a full account without starting a trial.

Only Support will be able to assist you as you'll need to provide information that can't be posted to a public forum. Open a ticket and they'll be able to assist you.

If your Business account is still active, you may have live chat or phone support available to you. If so, you can find those options on your account's Admin console under Help.

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

How long does it take for the funds to be returned after having been refunded for a Dropbox team?
1 Reply
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post