How to cancel a Dropbox Plus subscription

[vamps503]

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!

thanks.

[Walter]

Hey there @Bschally - how are you today?

Since I understand you're having trouble cancelling your subscription, I have reached out to you directly via email to help with this. Reply to my email and we'll take it from there. 

Have a lovely day ahead and talk to you via email. 

[Rowanpp227]

Please cancel my subscription with immediate effect. Thank you for your assistance

[Walter]

Hey there @Rowanpp227 - how are you today?

Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there. 

Thanks in advance for your response and have a great day ahead!

[huldachen]

solved~~~

[Rowanpp227]

I have cancelled the payments with my bank and hope that this is enough to cancel

[Walter]

Hey there @huldachen - nice to hear this was resolved after all for you!

@Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me. 

I hope this helps and have a lovely day ahead. 

[Nand]

Gelieve onmiddellijk mijn abonnement stop te zetten a.u.b.

[Walter]

Hey there @Nand - how are you today?

I can see a colleague of mine has provided you with an update via email. Refer to that email for more information about your case and in the meantime, let me know if there's anything I can help with.

Thanks and have a lovely weekend!

[anonymous]

How can you cancel this subscription?

[Mark]

Via www.dropbox.com/downgrade