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Re: How to cancel a Dropbox Plus subscription

rhg New member | Level 2
New member | Level 2

Why do Dropbox make it so difficult to cancel a subscription, it is such poor service and comes across quite sneaky. I signed up to Professional on your website and now have been charged because I can't see any cancel button where it's supposed to be. Can someone help please?? 

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Re: How to cancel a Dropbox Plus subscription

Super User II

@rhg wrote:

Why do Dropbox make it so difficult to cancel a subscription


It's actually quite easy to cancel a subscription. Just visit the Plan page in your account, and click the Cancel plan link at the bottom of the page.

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Re: How to cancel a Dropbox Plus subscription

New member | Level 2

As I said before, I no longer have access to the email account my Dropbox was linked to. I need to cancel the account as I have been charged $99.  Please help.  If there are actually people involved in this process, please contact me at [personal information removed for security purposes]. Thank you.

 

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Re: How to cancel a Dropbox Plus subscription

Dropboxer

Sorry to hear about this @chikki53!

In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do winking face

If there's anything I can help with from my end, please let me know. Thanks!

PS: I removed your phone number from your last post for your own safety. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to cancel a Dropbox Plus subscription

New member | Level 2
Hello, I have the same problem, I tried so many hours and days, contact with the Dropbox Customer support: KEN, I have still no way out.
I tried this steps: 
How do I cancel a Dropbox Plus subscription on the Google Play Store?
  1. Open the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
  2. Click Account.
  3. Click Subscriptions.
  4. Find the listing for Dropbox, and click Cancel.
I selected my PLAY STORE app on my cell phone, then the menu list then I selected ACCOUNT, then...I see no Subscription...or CANCEL ☹️
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Re: How to cancel a Dropbox Plus subscription

Super User II

@Lydia29

Did you actually subscribe to Dropbox in the Play Store? If not, the your subscription will not show up there. If you did it through the Dropbox website, then you need to follow the instuctions linked in this thread earlier.

How/where did you upgrade your account?

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Re: How to cancel a Dropbox Plus subscription

Dropboxer

Sorry to hear about this @Lydia29 - I'll try to help as much as I can.

It's true that we won't be able to help further than this with cancelling a subscription you purchased through Google's Play Store since your billing information and therefore your subscription is administered by them, not us. 

Having said that and as I'd like to have a look into this to see what could be going wrong, could you please send me a screenshot of the last screen you get (i.e. the page you get when clicking on ACCOUNT)?

Thanks in advance for your patience and cooperation so far Lydia - I appreciate it.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to cancel a Dropbox Plus subscription

New member | Level 2

hi

 

 

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Re: How to cancel a Dropbox Plus subscription

Dropboxer

Hi to you too @kulwinderdhanoa - may I help somehow?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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Re: How to cancel a Dropbox Plus subscription

New member | Level 2

Hi Dropbox, I cancelled my subscription 2 months ago and I am still getting charged. Can you help with this please? Thanks. 

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