We're really sorry to hear about your account being deleted.
Unfortunately, if you did not log in to your account online for an extended amount of time then it is automatically deactivated.
Did you receive a notification about this a while back at the email address linked to your account?
Equally, was this an individual account or a Business one?
Let us know - thanks!
Hi, I was unable to login into my email account which I used for Dropbox.
Therefore, I did not use that email for a while. But recently I restored the email and only to see one of my latest emails is from Dropbox deleting my account. It was an individual account.
Unfortunately, all of my childhood and school images are stored in Dropbox.
Is there any possibility I could restore at least the files/photos from the account?
Thank you for getting back to me, @Z8.
Unfortunately when an account is deactivated the content within it is also deleted and cannot be restored.
Just to see if there is anything else we can do though, would you mind if I reached out to you via email to the email address associated with your Community profile?
We can then look into it a bit deeper from there.
Keep me posted!
Hi, if there is any possible way reactivating the account with it's files, please to let me know through the community email.
No @Z8, as has been said, there is no way to reactivate and recover deleted files. They are removed a few days after deletion.
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Mark is indeed correct there in what he mentioned. However, just to cover all bases I've reached out to your email address associated with your Community profile so that we can look into more account specific details.
Please just check your inbox when you have a moment and we can go from there.
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