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How to recover deleted account

Z8 New member | Level 2
New member | Level 2

My dropbox account was deleted by Dropbox a while ago and I noticed it yesterday.

I have tried to recover it but couldn't do it.

Is there any possible way I could recover my deleted account?

Please help.

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6 Replies

Re: How to recover deleted account

Dropboxer

Hi @Z8

We're really sorry to hear about your account being deleted.

Unfortunately, if you did not log in to your account online for an extended amount of time then it is automatically deactivated

Did you receive a notification about this a while back at the email address linked to your account? 

Equally, was this an individual account or a Business one? 

Let us know - thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to recover deleted account

Z8 New member | Level 2
New member | Level 2

Hi, I was unable to login into my email account which I used for Dropbox.

Therefore, I did not use that email for a while. But recently I restored the email and only to see one of my latest emails is from Dropbox deleting my account. It was an individual account.

Unfortunately, all of my childhood and school images are stored in Dropbox. 

Is there any possibility I could restore at least the files/photos from the account?

Thank you

 

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Re: How to recover deleted account

Dropboxer

Thank you for getting back to me, @Z8

Unfortunately when an account is deactivated the content within it is also deleted and cannot be restored. 

Just to see if there is anything else we can do though, would you mind if I reached out to you via email to the email address associated with your Community profile? 

We can then look into it a bit deeper from there. 

Keep me posted!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How to recover deleted account

Z8 New member | Level 2
New member | Level 2

Hi, if there is any possible way reactivating the account with it's files, please to let me know through the community email. 

Thank you

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Re: How to recover deleted account

Super User II

No @Z8, as has been said, there is no way to reactivate and recover deleted files. They are removed a few days after deletion.


 


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Re: How to recover deleted account

Dropboxer

Hey @Z8,

Mark is indeed correct there in what he mentioned. However, just to cover all bases I've reached out to your email address associated with your Community profile so that we can look into more account specific details.

Please just check your inbox when you have a moment and we can go from there. 

Thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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