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I can't get in to my Dropbox account

Explorer | Level 3

I have been trying to log in to my Dropbox account but it keeps telling me invalid email address, but I have been using the same email for years. I Un installed and re installed it and nothing what can I do to access my pictures and files?

3 Replies

Re: I can't get in to my Dropbox account

Dropboxer

Hey there @Shazerv,

Can you let me know where you are trying to sign into your account? For example, the desktop app or mobile app? Also, please let me know the OS of the device that's having this issue.

Are you able to sign into your account via the website using the same log in credentials?

Let me know what you find - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I can't get in to my Dropbox account

Explorer | Level 3

Hi Daphne

I did reply to this message but dropbox server did not except message, so here we go.

I am trying to access my dropbox account on my Samsung galaxy A5 but it keeps telling me, 

PLEASE ENTER A VALID EMAIL ADDRESS.

Thanks Sharon 

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Re: I can't get in to my Dropbox account

Super User II

Can you access it via http://m.dropbox.com instead?

And is it the actual Dropbox software from the app store and not a third party one via something like SamsungConnect


 


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I can't get in to my Dropbox account
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