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I can't login to my Dropbox account

Level 2

Hi,

I`m trying to login and get a message:

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6 Replies

Re: I can't login to my Dropbox account

Dropboxer
Hey meo1, please refrain from including personal information in your posts. I slightly modified your photo according to our Community Guidelines (which you can review at your convenience) & I’m here to follow-up a bit more closely on the issue you’ve described us. 
 
As this pertains to account-specific sensitive info, kindly note that we can only advise through our Official Support channel. For that reason I ran a search on my end, however I was unable to locate an open request for the email connected to your Community profile on our system. In order to check back on progress, could you include a ticket# in your next reply here if possible?
 
(Note: Your ticket number should be a 7-digit number, which allows us to look for your ticket on our system. You should be able to see it in the email heading you'll receive as soon as you submit this request.)
 
On the other hand, if you haven’t reached out to us just yet because of the message you received on the screenshot, then just let me know here & I’ll make sure to reach out to you directly on my end. 
 
Please do keep me updated on how you’d like us to proceed on this discussion here & I’ll make sure to follow-up with you soon. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: I can't login to my Dropbox account

Level 2

Thank you for reply.

Ticket #9253418: DB: I do not receive confirmation code

Lets chat here, looks like you respond way faster here )

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Re: I can't login to my Dropbox account

Super User II

@meo1 wrote:

Lets chat here, looks like you respond way faster here )


The conversation cannot take place here. As it will include sensitive information about your account, the conversation needs to take place via your ticket, and not on this public forum.

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Re: I can't login to my Dropbox account

Dropboxer
Thanks for the speedy with your ticket# @meo1! Now Rich is right regarding the private vs. public aspect of support interactions, as we shouldn’t discuss account-specific matters via this channel for security reasons. Since I understand that you’d need some additional assistance, I’ve made sure to include a copy of your comments on your ongoing correspondence & I’ve increased your support priority internally. 
 
Since my colleague can access your account specifics directly on our tools, they could best guide you towards resolution. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter. I hope that this helps to some extent & we’re always here if you need further assistance in any way! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: I can't login to my Dropbox account

Level 2

Still dodn`t get any message by email.

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Re: I can't login to my Dropbox account

Dropboxer
Thanks for circling back on this discussion @meo1; I was able to check back on progress on my end & I could see that my coworker got back in touch with you yesterday & our team specialist has also replied on your open request as of earlier today within the day. Have you been able to see their latest message by any chance? 
 
If you’re experiencing any trouble locating it, please let me know here! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I can't login to my Dropbox account
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