no
default
yes
I have changed my email address and received an email at the new address to verify my identity. I did not change my password ONLY my email address. When I try to verify using the new email address and the old password it will not allow me to verify. What am I doing wrong?
TIA
Solved! Go to solution.
Jane
Community Moderator @ Dropbox
https://dropbox.com/support
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I have received the verification email on my phone.
When I open the email it has a "Verify your email" blue button which I click on.
It takes me to a web page and asks; "Please log in to verify your identity." My OLD email address is in the email field. Since I am trying to verify my NEW email address, I change this OLD email address to my NEW email address. Then, I enter my existing (OLD) password as it did not ask me to change the password when I changed my email in my profiles settings on the Dropbox we site.
It doesn't work and says "Invalid email or password."
...and no, I haven't changed my email address in years.
I was able to verify the new email address using my computer. For some reason it doesn't work on a phone.
Jane
Community Moderator @ Dropbox
https://dropbox.com/support
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Hi anonymous,
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