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I'd like to cancel my Dropbox Business trial & revert to a personal Basic account.

Explorer | Level 3

quiero cancelacion periodo de pruebs business

4 Replies

Re: Cancel and reuse the free account

Dropboxer
Hey Gabbysp, since you wrote this post on the English section on our Community, I’ll try to address your payment-specific concern in English, though in case you need further assistance in Spanish, I can pass that on to a Spanish-speaking colleague. 
 
Please bear in mind that we can only look into subscription-related inquiries through our Official Support channel (i.e. we’ll need sensitive details that can’t be accessed on our Forum) & for that reason, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to assign to a colleague, who’ll get back in touch with you, so as to clarify matters in more detail. 
 
I hope that this is helpful to you Gabby & I'm wishing you a wonderful rest of your day ahead. Thanks for reaching out on our Community for assistance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: I'd like to cancel my Dropbox Business trial & revert to a personal Basic account.

Explorer | Level 3

I need help for cancel my dropbox plan free Business Plan

 

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Re: I'd like to cancel my Dropbox Business trial & revert to a personal Basic account.

Super User II

@Gabbysp wrote:

I need help for cancel my dropbox plan free Business Plan


Follow the steps listed in this help article:

 

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Re: I'd like to cancel my Dropbox Business trial & revert to a personal Basic account.

Dropboxer
I understand that you’d need some additional assistance & thanks for getting back in touch with me here Gabbysp!
 
I can see on our system that my colleague has replied on your email correspondence on Friday, have you been able to locate their reply on your inbox (note: you may have to check on your Spam folder as well)? If not, I’d recommend logging in to our support system by visiting dropbox.zendesk.com with the email address you used to log the ticket initially, so as to check the interaction. You‘ll need to create a password there, as it is separate from your Dropbox account. 
 
Please do let me know how these steps work for you on this discussion Gabby. Thanks again & happy Monday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I'd like to cancel my Dropbox Business trial & revert to a personal Basic account.
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