Announcements
Known issues updated. Learn more

default

no

I just got a charge in my PayPal account and need a refund. Can you help?

New member | Level 2

I just good an email today  from Paypal that it paid for a new subscription from my account. I have just cancelled my subscription after seeing the email from Paypal.  I was unable to contact anyone about this payment.

I would like a  refund and reverse the Paypal payment.

Tags (1)
1 Reply

Re: Patchy

Dropboxer

Hey there @Patchy - sorry to hear about this.

As the best way to handle account specific and billing inquiries like this is through our Official Support Channels, I just went ahead and sent you a brief message to your Dropbox associated email address, opening up a ticket for you so we can work on this together.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Thank you!

PS: Dropbox subscriptions are by default set to auto-renew unless you explicitly go through the cancellation process through your account's plan tab

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I just got a charge in my PayPal account and need a refund. Can you help?
115 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post