Do you have an idea for Dropbox Paper? Share it with us here!




I'm having an issue with my access and payment to Dropbox. Can you help?

Explorer | Level 3

1. I tried to pay for a Dropbox subscription but your website never stopped "processing" (endless loop).

2. Your email systen fails (does not work), which is why I'm posting this here.

3. The labels function pro]vides no labels to choose from.

1 Reply

Re: I'm having an issue with my access and payment to Dropbox. Can you help?


Hey there @1470rpb - sorry to hear about this.

As you described it, it seems like your browser is generally acting up. Could you try clearing your browser's cache and try again?

If this doesn't help, please try an incognito window or even another browser, with no plugins or extensions running - merely to exclude browser specific issues.

Should the problem persist, just let me know and I'll reach out from my end to your Dropbox associated email address. 



[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask the Community here.


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm having an issue with my access and payment to Dropbox. Can you help?
1 Reply
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post