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I need help with setting up Dropbox on a new computer. Can you help?

Helpful | Level 6

I have just started a new computer.  Internet is working.  I've stumbled through my address and password for dropbox.  Some files are listed in my file Explorer, but not all.  How do I have "new" files automatically placed in File Explorer?  Thanks for your help.  BTW, I am a computer illiterate!  

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Re: I need help with setting up Dropbox on a new computer. Can you help?

Dropboxer

Hey there @Jay65 - how are you today?

I'm not really sure where the problem lies, could you share some additional information so I can investigate further? 

Since you'd like to access your files from your computer's File Explorer, you just need to install Dropbox on the new computer:

https://www.dropbox.com/downloading

and then enter your username and password when prompted.

Our desktop application will begin downloading the files in your Dropbox folder for you automatically once you log in.

If you already have your Dropbox folder somewhere else and you want to move it to the new computer without downloading everything from the website, please refer to the instructions in the following Help center article:

I hope this information helps and please keep me posted on your progress Jay!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I need help with setting up Dropbox on a new computer. Can you help?

Helpful | Level 6

Once again, I am not clear about your instructions.

It appears that DB is on the laptop.  It also appears that DB is on my i-Phone 6.  But neither of them contains the files/documents on the desktop.  

Please advise.

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Re: I need help with setting up Dropbox on a new computer. Can you help?

Helpful | Level 6

Neither laptop or i-Phone 6 contains the SAME FILES/DOCUMENTS as on the desktop.

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Re: I need help with setting up Dropbox on a new computer. Can you help?

Helpful | Level 6

Before I knew that I was only allowed three computers/phones, I tried to download a new laptop.  In other words, I have desktop, i-Phone 6, laptop (1) and laptop (2).  Now, only the desktop actually saves files on DB.  I'm not using laptop (2).  But I would really like for my files/documents saved on desktop to be seen on i-Phone 6 and on laptop (1).  Are you following me?  

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Re: I need help with setting up Dropbox on a new computer. Can you help?

Helpful | Level 6

By the way, I have no clue as to who "Jay65" is.  Any explanation?

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Re: I need help with setting up Dropbox on a new computer. Can you help?

Dropboxer

Thanks for all the replies and additional info @Jay65.

As you can see 'Jay65' is your Community's profile username. You can change your profile's settings on this page:

https://www.dropboxforum.com/t5/user/myprofilepage/tab/personal-profile

When it comes to the issue at hand, it's still unclear to me. Could you take a look at your account's Security page and let me know how many devices are listed there?

Note that if you're already using 3 devices, you won't be able to link another one to your account while on the free, Basic plan: https://help.dropbox.com/accounts-billing/settings-sign-in/computer-limit 

In addition, I can see you're also discussing your options with my colleague Celeste on this thread so I'd suggest you picked on place to keep troubleshooting this issue as it's always helpful to have all the relevant information under one place:

https://www.dropboxforum.com/t5/Files-folders/I-m-having-trouble-with-the-syncing-of-my-devices-and-...

I hope this makes sense to you. Thanking you in advance!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I need help with setting up Dropbox on a new computer. Can you help?
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