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I no longer have access to the Admin Console as my account appears to be on the Basic plan. Help!

New member | Level 2

I need assistance ASAP! I no longer have access to the admin portal on my account. I dont know if there is a billing issue or what happened, but it now shopws as a Dropbox basic account and I am getting frantic calls from employees asking where their files went. 

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Hi @danco - welcome to the Dropbox Community!

As I would require account specific information to better assist with this, I found your ticket on our system and got back to you there.

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 



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I no longer have access to the Admin Console as my account appears to be on the Basic plan. Help!
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