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I've cancelled my Dropbox Business account & it looks like I can't share my documents anymore. Why?

New member | Level 2

I signed up for a trail of Dropbox business and decided that it wasn't necesary for my organization. Now that the trail has ended, I have lost administrative control of my own documents. I can still see them, but I can't share them. How do I get that back?

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Re: Admin control

Dropboxer
Hey @exec-director, kindly note that your files should remain on your Dropbox account intact, no matter which plan you downgraded to & you can continue to open and edit them as before.  That said, if you exceed the maximum amount of storage space for your new plan, your files will stop syncing to your devices and you won’t be able to add content, unless you re-upgrade anew.
 
I’m wondering if you’re unable to share your files using the Dropbox desktop application. If so, then it would be best to have a look at the syncing status on your menu bar/ system tray, as it’s possible that you’re unable to perform certain actions because you’re above your storage allowance. If you’re having trouble with your storage space limit, then you could have a look at the steps relayed here
 
Please let me know how you get on with my hints or if I’ve missed anything along the way & I’ll do my best to check back with you soon. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Admin control

New member | Level 2

Hi Jane, 

This is exactly the problem. They did not "remain intact" I even upgraded my storage to make sure that wasn't the problem. When I try to share my folder, I get a message that says I do not have permission to manage membership of that folder, but I am the owner. I can still open them and edit them, but I no longer appear to be the owner. I am working on the website. 

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Re: Admin control

Dropboxer
Thanks for circling back to me @exec-director; I ran a quick search on my end & I could see that you chatted in to my colleague shortly after you posted me here yesterday & your open Support request has reached our specialists’ inbox. In order to have all relevant details on the same email chain, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally, so you should expect an update soon on this discussion.
 
Thanks for keeping in touch in touch here & for your cooperation during the investigation! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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I've cancelled my Dropbox Business account & it looks like I can't share my documents anymore. Why?
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