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I want to cancel a payment of $720 initiated today via credit card cancelled and refund to the bank

New member | Level 2

Hi Team

I initiated a transaction of $720 today via credit card in error and now my local bank tells me that to reverse the transaction dropbox has to initiate the cancellation process.Kindly help me by cancelling the transaction and refunding the $720 to my local bank .Thanks in advance.The transaction ID is [personal information removed as per Community Guidelines]

Rosemary

1 Reply

Re: I want to cancel a payment of $720 initiated today via credit card cancelled and refund to the

Dropboxer

Hey there @Nduku,

As this would require us to discuss some billing information, we'd need to continue this discussion through our Support channel.

I was able to find the ticket you submitted with our Support team and I've followed up there. Please just check your inbox when you have a moment and we'll go from there.

Thanks! 




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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I want to cancel a payment of $720 initiated today via credit card cancelled and refund to the bank
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