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I want to stop dropbox basic.

New member | Level 2

I want to stop my dropbox basic. But it is not possible to stop via my account. So I ask you to stop my dropbox immediatly. Can you do that for me? I will pay till may 2019. After that I stop the payment. That is 9,99 euro per month. I ask you to send me an e-mail to [personal information removed]. That is my e-mail-adress, that is known by you.

Thanks and I expect the stopping of dropbox is hereby done.

Theo Hurkens
[personal information removed]

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3 Replies

Re: I want to stop dropbox basic.

Dropboxer
Hi there @theoH
 
Initially, I’ve removed personal information included in your post for security and privacy purposes. 
 
Moving on to your concern though, you can check if your account is on a subscription by navigating to your Plan tab. Depending on the plan that you’re on, you can follow the instructions outlined here to cancel it
 
However, if you’re on a Basic account, you’re not on a paid subscription and it’s free. As such, if you don’t recognize a Dropbox charge on your credit card, you can look up the email address and payment date associated by having a look through the credit card charge lookup tool
 
If you’re still having trouble with this, please contact our Support team as they’ll be able to look into this for you using our internal tools.
 
Let me know if you have any other questions!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I want to stop dropbox basic.

New member | Level 2

Hello,

 

problem is solved.

Thanks for your answer.

 

Theo Hurkens

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Re: I want to stop dropbox basic.

Dropboxer
Hey again @theoH, glad to hear that you were able to resolve your concern in the end. 
 
If you have any other questions in the future, don’t hesitate to give us a shout. In the meantime, have a wonderful week ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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I want to stop dropbox basic.
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