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I was told I would receive a refund, but I haven't. Any help?

Explorer | Level 3

I cancelled my account LAST YEAR and should have taken all of my credit cards off the account because dropbox reactivated my account and charged me for a FULL YEAR. THEN I go to contact customer support and of course there is NO PHONE NUMBER so I have to wait 30 minutes to chat with one of their representatives who assures me that he was able to fully refund the charge and it would be back in my account in a few days. What happens then? 1 month later I recieve my credit card bill and there is no refund. NO REFUND? This company is completely corrupt and I will be reproting this activity to the better business bureau. The BEST part, I login to chat with customer service and now, they don't even have a chat feature so that left me no option but to post here. Any recommendations on what to do? I wonder how many people they screwed over doing this. This is wrong and immporal. This company and all of it's employees that support such behavior are going to get a very serious dose of karma very soon. 

2 Replies


Super User II

Hi @braff1983 

I think you may have been scammed by a fake site when you 'chatted' with Dropbox previously - please make sure you check for fake charges etc. on your card. The reason I say this is that Dropbox does not, nor never has had, chat services for customers who are not business ones. However, there are LOTS AND LOTS of sites pretending to be Dropbox support (just try googling it to see!). Same with the fact there are no phone numbers. 

Now, Dropbox cannot reactivate accounts as once they are deleted thats it, they are deleted - totally. Even a request to reactivate one a day after deletion request wont work. So, seems like the deletion request didnt work when you made it. 

I suggest contacting Dropbox via its official chanels and asking for help: and then track at


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Hey there @braff1983, I just wanted to follow up with you here.

I was able to locate your open ticket with our Support team. They recently replied back to you, can you please check your email for their response?

I'm sorry to hear about this situation and the frustration this has caused you, and I can assure you that the team will look into this with you.

In the meantime, I would suggest contacting your bank since the agent you spoke with previously notified you that they processed the refund on our side.

Let me know if there's anything else I can help with!

Community Moderator @ Dropbox

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I was told I would receive a refund, but I haven't. Any help?
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