Showing results for 
Search instead for 
Did you mean: 
Discover new ways to use Dropbox or share your tips with other users like you. Get involved



I would like to go back to a free account. Do I have to delete folders? If so, how?

New member | Level 2

Hi there. 

I'm currently using dropbox premium and paying £9.99/month. I don't feel I'm using drop box enough to warrent this and would like to go back to the free account. Can you tell me how to do this? 


Also - I need to delete folders from my account to allow the free account to function properly. Can you also advise on this? 


Many thanks. 

Tags (1)
1 Reply

Re: I would like to go back to a free account. Do I have to delete folders? If so, how?


Hi @TillyMinilly3!

I will help you go back to the free version of Dropbox! smiling face with halo

You can follow the steps below to cancel your paid subscription. 

How to cancel a Dropbox subscription.

If you get a "full space" error message after the account reverts to free you can do the following: 

  1. Temporarily remove your access from shared content.
  2. Delete some files or folders from Dropbox. 
  3. Earn some free Dropbox space.  

Here is another Community topic where we discuss about free Dropbox space with users, if you are interested. 

Let me know if this was helpful. 

Thank you! 

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I would like to go back to a free account. Do I have to delete folders? If so, how?
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post