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I would like to go back to a free account. Do I have to delete folders? If so, how?

New member | Level 2

Hi there. 

I'm currently using dropbox premium and paying £9.99/month. I don't feel I'm using drop box enough to warrent this and would like to go back to the free account. Can you tell me how to do this? 

 

Also - I need to delete folders from my account to allow the free account to function properly. Can you also advise on this? 

 

Many thanks. 

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Re: I would like to go back to a free account. Do I have to delete folders? If so, how?

Dropboxer

Hi @TillyMinilly3!

I will help you go back to the free version of Dropbox! smiling face with halo

You can follow the steps below to cancel your paid subscription. 

How to cancel a Dropbox subscription.

If you get a "full space" error message after the account reverts to free you can do the following: 

  1. Temporarily remove your access from shared content.
  2. Delete some files or folders from Dropbox. 
  3. Earn some free Dropbox space.  

Here is another Community topic where we discuss about free Dropbox space with users, if you are interested. 

Let me know if this was helpful. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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I would like to go back to a free account. Do I have to delete folders? If so, how?
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