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If I downgrade from Plus to Basic, do I get to keep my linked devices?

New member | Level 2

As per the topic, if I have Dropbox Plus which supports unlimited linking of devices, and then I downgrade back to the free Basic plan, do I get to keep all my linked devices active still?

Obviously this is to get around the three device limit at the moment because I just formatted my computer but can't add new devices back even though I was already using it previously since I am above the limit like many others (desktop, laptop, tablet, iPhone, Android phone).

5 Replies

Re: If I downgrade from Plus to Basic, do I get to keep my linked devices?

Dropboxer
Hey there @jace88
 
Upgrading to and downgrading from paid subscriptions shouldn’t affect the three device limit that Basic accounts have. However, please note that if you're a Basic user and you linked more than three devices prior to March 2019, all of your previously linked devices remain linked. You can find more info about this here
 
I hope this helped to some extent! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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If I downgrade from Plus to Basic, do I get to keep my linked devices?

New member | Level 2

Hi,

If I upgrade to a Plus account so I can add a 4th device, if at a latter date I decide to cancel my Plus subscription, will DropBox deactivate (unlink) my devices I added after March 2019?  Will they choose which devices at ramdom to deactivate/unlink?  or will I be able to keep all devices active that were added while on Plus?

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Re: If I downgrade from Plus to Basic, do I get to keep my linked devices?

Dropboxer
Hey there @worsty,
 
Should you have more than 3 devices connected when you downgrade from a paid subscription, the devices will remain linked. However, if you want to link a new device, then you will need to unlink enough devices so that you are under the device limit.
 
Hope this clarifies the matter - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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What happens to linked devices if I downgrade from Plus to Basic?

New member | Level 2

If I downgrade from Plus to Basic, what happens to my linked devices if they are more than 3?

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Re: What happens to linked devices if I downgrade from Plus to Basic?

Dropboxer
Hey there @lazialos
 
As a Plus user, you can link as many devices as you need and upon downgrade, they will continue to stay linked on your account. 
 
However, as Basic users have a three device limit, if you want to connect a new one on your account, you’ll need to bring the device count down to two so that you can add it as your third. 
 
I hope this helps!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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If I downgrade from Plus to Basic, do I get to keep my linked devices?
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