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Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 6

I am so outraged. I signed up to Dropbox for a 1TB account, paying monthly. I don't need 2TB nor can I afford the additional $60 a year they want to charge me for something I didn't initiate, ask for, or consent to. I just don't understand how they can do this. Their response so far: If you don't want the new upgrade you can cancel it. How is this a fair option to a customer? I can understand companies change their plans frequently (mobile providers, private health insurers) but I've never been forced to pay way more money and have no option but to leave.

I have almost 1TB worth of data in my account - none of which I have on hard-drives / local drives anymore. "just cancel" is an incredibly stressful option. I dont even have a device any more than I could downoad 1TB worth of data to - and I'm currently living in a home with rubbish ADSL2 internet speeds. Even if I did find a solution, to download it all and re-upload it to a new company/solution is a huge, epic undertaking which I don't even have time to do (its not like you click a button and walk away for a few days - I constantly get errors due to internet outages)

I am just so so angry and can't believe there is no solution to this problem. Surely this isn't even legal???

203 Replies

Dropbox thinks it's Netflix, and it might be right...

Level 5

Dropbox: I'm gonna charge you 20% more on your next billing cycle!

Me: Wait, what? I'm super happy with my current plan and pricing. And I'm only using like 3% of my 1TB of storage.

Dropbox: Well I'm gonna double your storage to 2TB!

Me: But I just told you that I'm only using like 30GB...

Dropbox: I'm also adding Smart-Sync and Rewind!

Me: But I don't need those. The sync and recovery features on my current plan were more than enough for my needs.

Dropbox: 20% more or you're canceled -- the choice is yours!

Me: Well it doesn't really seem like much of a choice, does it?

Dropbox: Sounds like you've chosen to pay 20% more! Thanks for being such a great customer!

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Dropboxer
Hey there @aimeemaloney,
 
I’m sorry to hear that you are not satisfied with the new updates to the Dropbox Plus subscription and I’ll make sure to pass your comments along to our dev team for review. Also, I believe you are referring to AU$, is that correct?
 
Please do note that for the moment, you will still be on the same pricing until your next renewal date. This means that you will be able to use all the new features of the Dropbox Plus subscription with no difference in your latest renewal’s pricing. We are providing advanced notice of the changes in subscription fees.
 
I’d be happy to have a look into this with you. As this is an account-specific issue, and involves sensitive information, I would need to reach out to you via our Support channel. Upon going to create a ticket for you to the email address associated with your Community profile, I located your open communication with a member of my team and I have passed on your comments here to your interaction.
 
Sorry that I can't be of more help here on the Community - Thanks!
 
EDIT: Just to note, there are other features also included in the Dropbox Plus plan now, such as Smart Sync! You can check this info out here.



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox thinks it's Netflix, and it might be right...

Level 2

Indeed. Dropbox 120 a year or onedrive 70 a year.. I'm seriously considering switching after years of being very happy with dropbox :/

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 2

Not furious, but the price compared to competition is too high. Time to move on I'm afraid :(

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 6

What is more offensive, and actually obscene, is the term 'upgrade'. You can tell this went through a bunch of marketing monkeys to try find a way to spin a massive price hike as a bonus, rather than what is is; a desperate attempt to stem the hemoraging devaluation of the companies share price as it slowly sinks. From a high of $43.50 less than a year ago the company has lost ~50% of its value down to $22.88. I'm 270GB into a 1TB plan and having a 2TB plan I do not need and never asked for shoved down my throat.

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 2

I share the outrage!

I have never used more than 300 GB so am not at all helped by this 'upgrade'.

I don't appreciate a sudden increase in costs of 20% and I expecially dislike the marketing-spin: announcing this as a generous new feature.

This is a major reason to quit Dropbox altogether. There are plenty of alternatives out there.

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 6

There are plenty of alternatives out there.

There sure are. The new pricing pushes my plan with extended recovery out to $238.57 a year or $19.88/month. That puts Dropbox at higher than Microsoft's Office 365 Business Premium plan which comes in at $17.20/month. Office 365 Business Premium includes...

  • Office Suite
  • Exchange Online (via domain BYO Domain)
  • OneDrive (1TB storage)
  • Skype for Business
  • SharePoint
  • Online video conferencing with up to 250 participants
  • 24/7 phone support
  • ....the features really do go on

This is how Dropbox is pricing themselves right now...

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 6

I've used this plan for over 4 years and I've been quite happy with it. Also barely using half of my storage. I am not happy that I now have to pay 20% extra from the next billing cycle. I've always been a happy user, but for the first time, I start considering alternatives to Dropbox.

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Re: Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?

Level 8

I agree. The change in price is ridiculous and I too am now considering whether to move.

 

@DaphneThis is not an 'upgrade' - why can't you be honest and just say "We are increasing the price. And to make up for it here are some extra features"  -  which I don't need/want currently.

It would have been more sensible to have introduced a new plan ... "plus plus" to sit between the existing Professional / Plus plan so you didn't annoy your existing customers.

 

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Is anyone else furious at the upgrade to 2TB and extra $60 a year without consent?
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