Lying email. Why do you say I have no space when I do?

[Fullbore]

I am using 2.81 GB of 6.75 GB so why did dropbox send this email-

This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

[FK3]

Thank you Ross - I too got alarmed when a similar message arrived in my Inbox. Glad to know that you have isolated the problem (and that it wasn't a covert attempt to sell more space to the users ) 

And that a fix is being worked on. 

Kind regards

FK3

[Gunso]

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@Mark_UK wrote:

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@Gunso The cause of these emails was solved several hours ago, click "Solved! Go to solution", this link is clearly displayed throughout this topic

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The message that I replied to that had not yet been merged into this thread with the answer when I hit reply.  Had I not read the community a bit more, I would have closed my account already.  I bet there are many others that received the email and simply said to themselves "well, if 45% usage is too much, I'm leaving" without looking into it further.  There hasn't been a retraction email sent out, so Dropbox shouldn't consider the issue resolved.

[mark130]

I had the same message and am using 47.5 % of 4.2GB. I am very confused.

[Nalle48]

Hi, Last week I got this message from you;

"This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features."

But I have at least 50% free space! How come?

Regards

//Bjorn

[Elixir]

Hello @Nalle48, I have moved your post to this thread. You may have look at this explanation.  

[Nalle48]

Hi, 

Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?

[MsJinnifer]

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@Nalle48 wrote:

Hi, 

Thanks for your answer and the explanation. But wouldn´t it be a good idea to contact those who got the misleading message?

Agreed! Not everyone does forums. Unless, of course, Dropbox prefers to let all the recipients who have not seen this discussion remain in the dark and feel forced to upgrade?

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[DavidC3]

I received a similar email Thursday. How can I be certain I do not need to upgrade? Thank you.

[cossadonne]

Just open and look at your account, it tells you how much space is left!

[JudyAZ]

I have a personal account that has used only 4.19 of 8.25 available GB (3.23 GB regular files and 0.96 GB shared files). But I have received an email from Dropbox that says: "This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features." What's going on?