I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.
Solved! Go to solution.
Hi there, I know this is an older thread, but I am having the exact same problem. The wording of the email I got is the same as well: "This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape."
I checked my free Dropbox space online and via the app: online it says I have 32.42 GB free, in the app (Mac) it says I have 48% of 62.4 GB free. Either way, I have PLENTY of space left... and yes, the email address is the one I personally use for my Dropbox Account.
Can I safely ignore this email?
Thanks & cheers
Just got the same email, but I am only using 2.5gb of 5gb and it's an old account I don't use anymore. I logged into it and verified no rogue files added, so not hacked.
I'm guessing a glitch.
This usually happens when users have two different emails/accounts and one gets full, but they access the other one on the web and get confused, as the other account they are seeing is not full.
I am not saying this is the case here. I am only saying that this is common for cases I have handled in the past. You can help me check what is going on there. Please confirm that the email address you received this notification email at, is the same email you have with the account you are checking the space of.
Community Moderator @ Dropbox
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thanks, and I can confirm I received the email. This the only email I have connected to Dropbox and I have never had more than this one account
Thanks, but it does not help very much because at the message it warns that
"... your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape"
which is a bit confusing.
But if I was running out of space a warning email would be useful, but not when I'm using <50% of my space!
And Fiona it is the same account.
Dropbox seem to be trying to extort money from their users with scare tactics.
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!
Solved! : See solution