Lying email. Why do you say I have no space when I do?

[Fullbore]

I am using 2.81 GB of 6.75 GB so why did dropbox send this email-

This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

[Jane]

Hey @Senko13, thanks for highlighting! 

I’ve moved your post (& subscription) under the relevant discussion to keep things consistent & ensure that you’re also receiving the latest updates on progress on this issue. 

At the moment, the relevant team is investigating what could have triggered that & we’ll circle back here with some insight in due time. 

Hopefully my message puts your worries to rest! 

[sookoll]

I just got this e-mail:

This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features.

 So it is shameless spamming in a hope that somebody will upgrade. It is against GDPR and I hope somebody will sue Dropbox.

[Ross_S · Accepted solution]

And I'm back...

Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

We'll make the change and no further users should receive this email incorrectly after the weekend. 

(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

Many thanks for highlighting here and saving other users the pain!

[Mark_UK]

That's good news, thanks for that. Good to know this Community and Tech' Sup'  have our backs even for minor hiccups such as this!

I for one will rest easy with the assistance of a coffee and doughnut

[Ollie B.]

I'm glad you tracked down the problem and are fixing it, but I do think that even if the email is only sent to people whose Dropbox is over 90% full, you should change the wording so that it doesn't falsely imply that the user's Dropbox will not work correctly until it's upgraded. (Assuming that is false - if it's true that you can't save new files to a Dropbox that is over 90% full, that's another issue.)

[Fiona]

@Ollie B. The problem is that the system notified users that were using less space. Normally it notifies users that have more than 80% as Ross explained. 

The accounts actual space is not affected though. You only received an email with an incorrect notification.

You can upload as much as your account fits. If you have 90% of your storage occupied and the file you want to upload fits in the space left, it will upload successfully.

Feel free to ask more questions. 

[cossadonne]

Same with 48 % used....

[AbidM]

@Ollie B.has a point which escapes your attention. Your email should not state, even when it goes correctly to over 90% used account holder, that no changes to the account will be saved until upgraded. It should rather state changes will not be saved once 100% space has been used.

[Brontide]

i also received one of these emails. i still have around 55% of my allocated space free. this does feel like shameless spamming to fool people into upgrading. no one likes to be lied to, particularly by their service provider. i accept that this may have been an honest technical error. if so, will apology emails be sent out tout suite to those who have been affected? it seems the very least you could do, if just to allay the fears of those users who dont frequent community support boards.

[MsJinnifer]

Absolutely, @Brontide!