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My 25gb promotional space isn't there?

New member | Level 2

I got a promotion for free 25GB on my Laptop, I signed up and did all the steps for the free 25GB. I got a notification saying I got the 25GB on my laptop and it's not there. Please help me as I need the space to update my laptop.

1 Reply

Re: Regarding 25gb of free space

Hi there, if you redeemed a promotion with your laptop, then you should be able to see the extra quota if you visit the following page on your account.
If you’re not seeing the quota there, check which email you used when signing up for the promotion.
 In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
Let me know what you find out!

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My 25gb promotional space isn't there?
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