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My Dropbox account was hacked and the password changed, how can I regain access?

New member | Level 2

Hi, I recently had my Dropbox account hacked and they've changed my password so I can no longer log in. Is there a way to recover this account? I've contacted Dropbox support, spoken to two Dropbox employees and it has been back and forth for nearly two weeks now. I've been asked to supply answers to the below questions. I have responded but was unsure of 3 answers and have been asked to 'have another look' and answer again.. Not helpful and very frustrating. Can anyone help?! I'm very doubtful that many people would even know all those answers in the first place.

What is the email for the account you are trying to access?
What is the full name on the account?
When did you create the account?
What city are you currently in?
What city were you in when you last successfully logged into Dropbox?
What is the name of a file that you have recently uploaded to Dropbox?
What is the name of any person with whom you share a folder and what is the name of that shared folder?
What is the name of any linked computer?

2 Replies

Re: Recovering account

Star Collaborator | Level 19

Hi @Erika482,

If You have control on Your e-mail address/box still, could may be still possible to reset the password throughout the link "Forgot your password?". Didn't You try this?


Re: Recovering account

New member | Level 2

Hi, yes certainly. It comes up with an error that my account is 'disabled'.

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My Dropbox account was hacked and the password changed, how can I regain access?
2 Replies
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