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I still have a red check mark on icon for a few days now. It can't still be syncing!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Suposte you must to click on de red notification, and will be shown a list of tasks or informations about your dropbox status, as limit of space becoming soon, ou upgrading.
Don't worry, it will work normaly. Just attempt to the tips and click on the texts to be guided trough the soluction.
Hi, I have the same issue however I have space on my hardrive and within my dropbox plan. I am part of a shared team Dropbox and they have access to all folders. My account hasn't been downgroaded. I have tried unlinking the dropbox account, uninstalling dropbox, restarting etc.
I think the problem started when updating the operating system to Mojave.
Any suggestions?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hello Jane,
I had to do an advanced re-install, this article helped - https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
Thanks,
Jack
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I have a similar situation, I have a 1 in the middle of the red box
contacted support, talked to Peggy, but she was clearly distracted like maybe she was dealing with multiple clients or something. Overworked support staff trying to reduce the back log of clients contacting them?
this was not annoying to me until I started communicating with the support staff
I would rather deal with a wait and get the full attention of the support staff
my dropbox is not full, there is nothing in the notifications that I could find
perhaps if the red box had a follow up, like you click on the dropbox and there was a red box icon that you could click on and follow to a notice, like a flag that said, "follow me to the reason you have this notice" ... nah, to easy
Hi @RW2568; thanks for joining our Community and sorry to hear about this.
If you've made sure that there's no new notification for you in the desktop app, then I'd suggest unlinking and relinking your account through the app's prefereces. This might do the trick for you!
In case it doesn't, you can try @JackBristow´s suggestion for a clean, advanced re-install.
Keep me in the loop please!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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