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My friend accepted the invite but I don't have my extra space yet?

New member | Level 2

Hi, I sent an invitation to my friend. she accepted it and installed. but I didn't receive the more space. what should I do?

5 Replies

Re: invition

Dropboxer
Hi there @artemis64
 
In order for both of you to receive the bonus space, the person you referred will need to complete these steps:
You can find more info about your referrals and your Dropbox quota through your Plan tab
 
If you still have trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: invition

New member | Level 2
He asli verified his email and also downloaded the Dropbox app
But I still not got my bolna space
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Re: invition

Dropboxer

Hi @Vikrant5396, welcome to the Dropbox Community!

I'd be more than happy to help look into this.

If you don't find the user you referred under the Earn more space section in your Plan tab on the website, could you please ensure that they created a Dropbox account with the email address you sent the referral to?

If they did, could you confirm for me if they've already signed in to their Dropbox account through the desktop app?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: invition

New member | Level 2

My friend has done all steps above and Dropbox has noticed that [The personal information was removed to align with our Community guidelineshas installed Dropbox and your personal Dropbox has been awarded extra space. Thanks for your referral!". However, my dropbox has not been award extra space. Why? 

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Re: invition

Dropboxer

Welcome to our Community @Vuvanchan!

Probably they have not installed the app on their desktop or are missing another step. 
Please review the steps they need to take here to get referral space

If not, have you maybe earned all 16 GB you can earn? thinking face

If they have done everything listed in the above article and you have not earned 16 GB already, you can create a ticket with our support and we will help you with this referral space issue. 

We unfortunately, do not see your account via the Community for privacy reasons. See No Evil

Cheers! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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My friend accepted the invite but I don't have my extra space yet?
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