Need a refund of a yearly plan to change it to monthly

[Wouter0301]

Hello,

I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?

[Rob_Cash]

---

@Savilion wrote:

$300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back .

I don't own a business , I m struggling as it is .  I feel like I m being bullied by a corperation . Not cool

I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad

---

Dropbox Business does not send invoices or billing emails, as they are added to the Billing section of the Teams Admin area, as it is expected that a business admin would manage those services.  It appears that the Business account began as a trial, and I see that the last payment has been refunded.  Hope this helps, and if you have any other problems, please let me know!

[Savilion]

We still have 2 months of service that haven’t been refunded . I have proof that I didn’t even use the service with the “what is your company name” screen shot

[SLINK]

Thanks, Rich. I just did this but there was no indication that my "email" was sent. This company sucks. So many misdirections and hoops to jump through to get nowhere.

[SLINK]

Thanks. I did receive an email verifying that my message was received by Dropbox Support.

[PaulHope]

How did you do this? Im clicking and cannot find the releavant links

---

@furniturePMwrote:

It took a lot of clicking but I managed to find where to cancel my trial and request a refund. 

It was a lot easier than i thought and the $750 is back in my account. 

You really have to look for where to do this in your account settings. 

---

[furniturePM]

I no longer have an account so I'm afraid I can't walk you through it. It took me about 15-20 minutes to figure out where to find a request to cancel. Once I submitted the request it was effortless, I received a confirmation to cancel from Dropbox and the money was back in my account. I wish they made it easier to find the link but that is probably purposely designed. 

[cheyenne]

rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.

[Mark]

You need to log a ticket as has been stated already.

You can do that at www.dropbox.com/support
You can then track at http://dropbox.zendesk.com

[cheyenne]

7789224
7789249
7789447
7789504

mark help.

[Mark]

I cant I'm afraid. I'm not an employee.

You need to wait for Dropbox to reply which may take a few days. Sorry.

Note that logging multiple tickets wont speed things up, in fact it can simply slow it all down.

Hopefully @Rob_Cash will see it.