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Not able to delete account on DropBox system

Explorer | Level 4

I am trying to delete one of my invited account from my DropBox system, but getting this error "There was a problem completing this request".

Can you please help with this ?

 

 

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7 Replies

Re: Not able to delete account on DropBox system

Dropboxer

Hey there @Traye,

Can you try the following to see if they help you to complete the action:

  • Using a different web browser
  • Using an incognito/private window
  • Clear the browser's cache and trying again

If you're still receiving the same error message, can you please walk me through the steps you're trying to accomplish and where exactly you're getting the error message?

Let me know how it goes - Thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Not able to delete account on DropBox system

Explorer | Level 4

Hi Daphne,

As per your suggestion, after Clearing the browser's cache "delete account" started working fine. 

Thanks

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Re: Not able to delete account on DropBox system

Dropboxer

I'm glad to hear that @Traye!

Feel free to nudge me here if you have any other questions or issues with this in the future.

Hope you have a great start to the week!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Not able to delete account on DropBox system

Explorer | Level 4

Hi Daphne,

I am again started facing same issue. This time I tried your all solutions but it did not work.

I am providing you steps to reproduce this issue , please let me know if you need further details.

Login to DropBox system.
Go to Admin console .
Then select Members.
From list select the user you want to delete.
From settings tab select Delete member Option.
Click on Delete and check the error massage : There was a problem compliting this request.

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Re: Not able to delete account on DropBox system

Dropboxer

Hey @Traye,

Can you let me know which web browsers you've tried to perform this action on? It would be worth checking if you have any pending updates for your browser since Dropbox works best on the most recent versions of most modern browsers.

If your browser is up to date, then would you mind if I reached out to the email address associated with your Community profile so that we can do some further investigation?

Let me know - Cheers!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Not able to delete account on DropBox system

Explorer | Level 4

Hi Daphne,

 

Its erratic in behavior ! But its resolved now. 

I was using Google chrome Browser and one of the reason cloud be pending updates. But its working now.

Thanks for your suggestions and time.

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Re: Not able to delete account on DropBox system

Dropboxer

Hey @Traye, I'm glad to hear things are going smoothly now!

I'm always here should the issue pop up again, just let me know here and I'll be more than happy to help.

Thanks! 




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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