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Old account closed due to inactivity. What can I do?

New member | Level 2

I had saved all my data on my old dropbox account believeing it would be safe and forever.

Unfortunately when I tried to access the account a few days back i realised it is deactivated by dropbox for lact of activity. 

Plz plz plz can you help me retrieve this data, it has a lot of important and endearing information and memories and I am feeling totally devastated losing it. 

Kindly help

1 Reply

Re: Old account closed due to inactivity. What can I do?

Hey there (@RituAg), as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to account-specific sensitive details), I ran a search on my end, I’ve located your latest open request on our system & I can see that it’s already reached our specialists’ inbox. I’ve also included a copy of your comments there & I’ve increased your support priority internally, so you may expect a reply on the matter soon. 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks! 


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Old account closed due to inactivity. What can I do?
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