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Out of space issue on company Dropbox account

New member | Level 2

Hello, can somebody help me with this 'out of space' issue please.

I have my own Dropbox account (Dropbox Basic, currently empty) connected to my own Google account.

I also have access to the Dropbox account of the company that I do work for, I access it under a Google account email given to me by the company, I'm assuming it was connected to the company's Dropbox account as some sort of user to the whole account . So it has nothing to do with my own account, as far as I can tell. 

The company Dropbox account is currently telling me that I am out of space and need to upgrade; the other company users don't have this problem, the company's plan is the 2 TB plan. Why would this be happening, and should I be experiencing this problem? How do I fix it so that when the company shares a folder to me I don't get this 'need to upgrade plan' message? I don't want to have to upgrade to use their plan from which I just download files.  (Looking at the settings for the Dropbox account having this problem it also shows as being Dropbox Basic; am guessing that's where the problem lies, can the company change this from their own Dropbox accountsettigns soemhow?).

I am quite confused over this so any assistance will be greatly appreaciated.

Cheers

Grant

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Re: Out of space issue on company Dropbox account

Dropboxer

Hi @Grant-Senior - welcome to our Community and thanks for posting your first question. 

To directly cut to the chase, it sounds like your company has shared a folder with your own, individual account and since shared folders use space in each member’s account, (unless each person is on the same Dropbox Business team) you noticed that your account is out of quota - correct me if I'm wrong here please. 

Keep in mind that your Dropbox storage quota is calculated by adding up the total amount of data in your Dropbox account  which includes all shared folders.

To tackle this now, you can ask your company to share a link to the folder instead. This would provide you with view only rights and wouldn't utilize any of your own quota. 

If you need to upload any content to the company's account, you can ask them to open up a file request for you. 

I hope this makes sense and I'm always around if you have any additional questions. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Out of space issue on company Dropbox account

New member | Level 2

Hi Walter, thanks for getting in touch so quickly! Appreciate it.

Yes, I found soembody else on this forum that was having a similar issue and they explained the shared-folder and the shared-link diffrence. So thanks for confirming that is what is going on.

 

I'll check with them to see if they are on the Dropbox Business plan, might help as well. 

Thanks again!

Grant

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Re: Out of space issue on company Dropbox account

Dropboxer

Thanks for your prompt response Grant!

I appreciate you keeping me in the loop and I'm glad things are clear now.

If you ever come up with a Dropbox question, please feel free to give us a nudge; we're always a post away winking face

Happy Collaborating too by the way @Grant-Senior

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Out of space issue on company Dropbox account
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