Do you have an idea for Dropbox Paper? Share it with us here!




Received Free Upgrade

Explorer | Level 3

We recently purchased a new HP laptop and it came with a Dropbox promotion for 25 GB for 1- year. It said to either sign in or create a new account. I signed in obviously and downloaded the software to have dropbox put onto the laptop. When I open my account I still only have 2 GB of space? When can I expect the upgrade?

1 Reply

Re: Received Free Upgrade


Hey there @lyvid1 - I'm not sure about the exact Terms of Use of this promotion (you'd have to check with HP for those) yet I think it applies to new accounts as mentioned on this Help Center article

Also, have you finished the "Get Started" guide when installing for the first time? Did you log into the same account on the desktop app as the one you checked online?

Keep me posted on your findings and we'll take it from there.


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Received Free Upgrade
1 Reply
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post