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Received Free Upgrade

Explorer | Level 3

We recently purchased a new HP laptop and it came with a Dropbox promotion for 25 GB for 1- year. It said to either sign in or create a new account. I signed in obviously and downloaded the software to have dropbox put onto the laptop. When I open my account I still only have 2 GB of space? When can I expect the upgrade?

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Re: Received Free Upgrade

Dropboxer

Hey there @lyvid1 - I'm not sure about the exact Terms of Use of this promotion (you'd have to check with HP for those) yet I think it applies to new accounts as mentioned on this Help Center article

Also, have you finished the "Get Started" guide when installing for the first time? Did you log into the same account on the desktop app as the one you checked online?

Keep me posted on your findings and we'll take it from there.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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