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Renewed to advance plan by mistake

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Renewed advance plan by mistake, is there a way to renew to standard plan instead?

1 Reply

Re: Renewed to advance plan by mistake

Hey there, @joanne11
To switch from an Advanced to a Standard Business plan, you’ll have to cancel the current subscription you’re on and then re-upgrade to the one you’d like. 
However, if you’d like further assistance on this, due to account-specific info required so as to troubleshoot, I’d kindly recommend for the admin of the Business team to contact our Support team. Rest assured, they’ll do their best to help. 
Cheers! slightly smiling face

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Renewed to advance plan by mistake
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