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Reset password message not arriving via email

New member | Level 2

Reset password message not arriving via email.

I'm the IT guy for a business that has not updated their credit card. The lone Dropbox Admin account for the business was an email address that had been deleted. It seems only the admin account can change the credit card details but the password for that Dropbox Admin account is unknown (staff member left). I have since re-created the email address and hit the Forgot Password button but no email from Dropbox has arrived (even after adding the relevant dropbox address to the Contacts list).

What is the best solution for this? It is fairly urgent as the business relies on Dropbox and the files are currently not being synchronised till the new credit card details are entered.

Thanks for your interest in this.

1 Reply

Re: Reset password message not arriving via email

Dropboxer

Hi there @PSCIT, I'd be more than happy to help you with this!

I'm sure that you have already, but just to make sure, can you please check the spam/junk folder of the email inbox to see if the reset email was directed there by mistake?

If you don't see anything there, then please try adding "no-reply@dropbox.com" as a contact within the email account and then request the reset again.

Should you still be having issues receiving these emails, would you mind if I reached out to the email linked with your profile to further investigate with you?

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Reset password message not arriving via email
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